Can't find what you need? Reach us on the contact page or email george@getbackonschedule.com.
A list of your past jobs, exported from QuickBooks or whatever you use to invoice, as an Excel or CSV file. Set the date range to the last 3 years or all dates. For each job we need who it was for, the date, the amount and the service.
No. QuickBooks, Xero, Jobber, Housecall Pro or any similar software works if it can export your jobs to Excel or CSV. A plain spreadsheet works too.
Yes. For the free check you can delete the name, phone and email columns and leave any customer label or ID. We only need names and phone numbers after you subscribe, to write and send the texts.
No, never. You do, with one tap, from your own phone. Your phone's Messages app (or WhatsApp) opens with the customer and the text already filled in, and you press send.
It is your phone, so they reply to you like any text. Afterwards you can tap Replied or Booked on your reminders page so your monthly report is right.
At most two: the reminder and one follow-up after seven days if you have not marked a reply. Then nothing more for that customer for six months.
Yes. Tap "Don't text this customer, ever" on their row and they never appear again.
Every email we send has a cancel link at the bottom. One click, no login, no phone call. Your reminders stop when you cancel.
Your file is read in memory and deleted right after; only the extracted rows are kept. You can delete everything with one click from the link at the bottom of any email, and we delete it within 30 days of cancellation.
Email us and we will sort it out. See the Refund Policy for the details.