Trust & Data
Last updated: November 11, 2026
A plain summary of what Back on Schedule reads, what it keeps, and who sees it. For the full legal detail see our Privacy Policy.
What we read
For the free check: the date, amount and service of each job, and a customer label of any kind. Names, phone numbers and emails are optional: you can delete those columns first. After you subscribe, we also need each customer's name and phone number, so we can write the texts you send.
What we keep
Only the extracted rows: customer name, phone, email, last job dates, service names and amounts, and what you tap on your reminders page (sent, replied, booked). We keep your name, company name and email. We never keep card details; Stripe handles those. We never connect to your QuickBooks or any other account.
Your file is deleted after reading
Your file is read in memory and deleted right after; only the extracted rows are kept. While you check how we read the columns, the parsed rows wait for up to two hours, then are deleted if you do not confirm.
Names are optional before you pay
If you remove the name, phone and email columns for the free check, we hold no customer names, phone numbers or emails until you subscribe. Anything you leave in is stored with the other extracted rows. If our own rules cannot tell which column is which, a small AI model sees only the column headings and the shape of a few sample cells, with every letter and digit replaced by a placeholder, so no name, number or email is ever sent to it.
What we never do
We never text or email your customers. You send each text yourself, from your own phone. We never sell your data or your customers' data.
Who we share it with
- Hetzner Online GmbH — Hosting of the app and its database
- Stripe, Inc. — Card payments
- Anthropic, PBC — Reading the column headings and the shape of a few sample cells (every letter and digit replaced by a placeholder, so no names, phone numbers or emails are shared), only when our own rules cannot tell which column is which
- Google LLC — Website analytics
- Microsoft Corporation — Website analytics (Clarity)
How long we keep it
Until you cancel, then we delete it within 30 days. You can delete everything right now with the delete link at the bottom of any email we send you.
Who we are
3P Development USA LLC, a US company. 155 Willowbrook Boulevard, STE 110 3078, Wayne, NJ 07470, United States.