Privacy Policy

Last updated: November 11, 2026

This Privacy Policy explains how 3P Development USA LLC ("we", "us") collects, uses, and shares information when you use Back on Schedule.

Information we collect

From you, the owner: your name, company name and email address, and your payment details (handled by Stripe; we never see your card number).

From the file you upload: for each job, the date, amount and service, and the customer's label, and, if you include them, the customer's name, phone number and email address.

From your use of the service: which reminders you tapped, and what you marked as replied, booked, not interested or wrong number. We also collect basic technical data (IP address, browser, pages visited) to keep the service secure and to understand usage.

Your customers' information

Information about your customers is yours. We hold it on your behalf, only to run Back on Schedule for you: to find who is overdue, write the texts, and report back to you. We do not contact your customers, and we do not use their information for anything else.

How we use information

To operate and improve the service, respond to support requests, send you your weekly list and monthly report, process payments, and detect abuse or fraud. We do not sell personal information.

Who we share information with

Only with service providers who help us run Back on Schedule, under terms that limit their use of your data to providing that service:

  • Hetzner Online GmbH — Hosting of the app and its database
  • Stripe, Inc. — Card payments
  • Anthropic, PBC — Reading the column headings and the shape of a few sample cells (every letter and digit replaced by a placeholder, so no names, phone numbers or emails are shared), only when our own rules cannot tell which column is which
  • Google LLC — Website analytics
  • Microsoft Corporation — Website analytics (Clarity)

Retention

We keep your data while your subscription is active. Your file is read in memory and deleted right after; only the extracted rows are kept. Within 30 days of canceling we delete your customers, jobs, reminders and details. You can ask for deletion at any time with the delete link in any email we send you, or by email.

Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal information. To use any of these rights, contact us at george@getbackonschedule.com.

Cookies and analytics

We use essential cookies to run the service and analytics (Google Analytics and Microsoft Clarity) on our public pages to understand aggregate usage. We do not run analytics on your reminders page. You can control cookies in your browser.

Children

The service is for businesses and is not directed to children.

Governing law

This policy is governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law principles.

Contact us

Questions about this policy can be sent to george@getbackonschedule.com, or by post to 3P Development USA LLC, 155 Willowbrook Boulevard, STE 110 3078, Wayne, NJ 07470, United States.